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Common Topics

After purchase, you'll receive a confirmation email with your credentials. Download the CyberGhost app for your device, sign in with your account details, and you're ready to connect. You can also log into the Member Area to manage your subscription.
Contact our 24/7 live chat support within 45 days of purchase (or 14 days for monthly plans) and request a refund. Our team processes all refund requests quickly with no questions asked. The refund is returned to your original payment method.
Intermittent drops are usually caused by switching networks, router issues, or firewall settings. Try switching VPN protocols (WireGuard or IKEv2 are most stable), enable the automatic kill switch, and contact live chat if the issue persists.
Yes. CyberGhost supports manual router configuration via OpenVPN and WireGuard. Installing VPN on your router protects every device on your network automatically. Visit our Help Center for detailed router setup guides for all major brands.
Support Quality

Why Our Support Stands Out

Always Available

No business hours. No time zones. Our global support team operates 24/7/365 so help is always there when you need it most.

Multilingual Support

Support available in multiple languages. Our specialists can assist you in English, German, French, Spanish, Romanian, and more.

Expert Technicians

Every support agent is a trained VPN and networking expert. No scripts — real people solving real problems with genuine expertise.